You may contact The Body Loft via phone, fax and email. We will be happy to assist you and any questions you may have, and we always promise a prompt response!

Phone number: (631) 239-5728
Fax number: (631) 239-5728
Email: Info@TheBodyLoft.com

Customer Service Hours
9am - 5pm, Eastern Standard Time, Monday thru Friday

Order Processing and Shipping:
Order processing and shipping will take from 24 - 48 hours. Depending on your mailing address and shipping method you choose, will determine the actual number of days your shipment will arrive to you.

Shipping Charges:
Our standard shipping in the US is via UPS and Fed-Ex. Charges are based on weight and destination calculated directly with the carriers from shipping to destination points to minimize shipping overcharges. If you are paying by check or postal money order then please select all items wanted, and follow through shopping cart, where you should select payment option as check. This will calculate shipping accurately for you. We will then hold your order until your funds are approved and cleared. We currently do not ship International

Returns Policy: All returns must be postmarked within 5 days of receipt of purchase, and the customer incurs all shipping costs on a return. Products cannot be opened, used or tampered with in any way in order to receive a full refund. Please provide contact information (name, phone number, email address) along with your return, so we may discuss any issues with you, should the need arise. Please allow 7 - 14 days for refund processing. The return can be shipped to:

THE BODY LOFT ATTN: RETURNS
P.O. Box 31
East Northport, NY 11731

Customer Feedback:
In order for us to serve our clients better, we need your honest feedback. Have you had a pleasurable experience with us? Is there something you were not pleased with? Share anything and everything you would

like on experiences with our products, improvements we can make, or additional products you may want us to provide. We would like to know as we are committed to serving YOU and want your complete satisfaction with our line of products and service. This email is reviewed daily and we will respond to your comments as quickly as possible. However, in the event this does take some time, please be patient with us. We value your input and feedback as to how we can serve you better. Contact us at: feedback@TheBodyLoft.com

Customer Assistance:
If you have any questions pertaining to the status of your order, shipping claims, ordering and shipping, or general assistance with a recently placed order, contact us at: orders@TheBodyLoft.com

Privacy Policy/Legal Notice:
THE BODY LOFT cares about your privacy. We collect customer information in an effort to improve your shopping experience and to advise you about our products, services, and promotions. We will NOT sell or otherwise disclose your personal information to anyone else, for any reason. All design, photography and product information on this website is the exclusive property of THE BODY LOFT LLC and cannot be duplicated for any reason without the express written permission of THE BODY LOFT.